Build Up Your Emotional Intelligence

Overview

Emotional Intelligence is the ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.  According to Daniel Golmen, author of “Emotional Intelligence”, 90% of the difference between star performers and average performers in senior leadership positions is EQ.

"CEOs are hired for their intellect and business expertise – and fired for a lack of emotional intelligence."

Good leaders recognise their emotions and are secure. They are both inspiring and  motivating and adjust their management style to the unique values and motives of those they lead.  Good leaders are empathetic, accepting and compassionate. They do not become easily defensive or angry, and they acknowledge their concerns and fears, encouraging others to do likewise.

By attending the “Building Up Your Emotional Intelligence" workshop, you will learn to develop and implement these competencies to enhance your relationships, in work and life, by increasing your understanding of social and emotional behaviours and learning to adapt and manage your responses to particular situations.

Topics

• Emotional Intelligence Defined:

  • Benefits of EQ.

  • The academic theory of EI & Assessing EQ.

  • Daniel Goleman's EI model and its five dimensions.

  • EQ individual Self-Assessment.

• Becoming Self-Aware:

  • Self-Awareness explained.

  • Self-Regulation for success.

  • Being open to opposing points of view.

  • Learning to compromise for success.

  • Choosing your attitude.

• Regulating Your Emotions:

  • Self-Regulation: EQ in action.

  • Amygdala Hijack: what happens inside our head when we lose control.

  • Understanding Emotions.

  • Finding your Self-Control.

  • Using coping methods.

  • Relaxation techniques.

• Internal Motivation:

  • Optimism.

  • Pessimism.

  • Balancing Optimism and Pessimism.

  • The power of Re-Framing.

• Empathy:

  • Barriers to Empathy.

  • Developing your Empathy.

  • Empathising with others.

• Social Skills:

  • Making an impact.

  • Creating a powerful first impression.

  • Assessing a situation.

  • Being “zealous” without being “offensive”.

  • Traits of a person with high Social Skills.

• Skills in Emotional Intelligence:

  • How to discern emotions accurately.

  • Using emotions to simplify thinking.

  • Understanding emotional meanings.

  • Managing emotions.

• Verbal Communication Skills:

  • Verbal communicationes: sending a clear, emotionally effective message.

  • Focused listening.

  • Asking questions.

  • Communicating with flexibility and authenticity.

• Non-Verbal Communication Skills:

  • Body language.

  • The signals you send to others.

  • “It is not what you say, it is how you say it”.

• Social Management and Responsibility:

  • Articulating your emotions using language.

  • Business practices.

  • Understanding emotions and how to manage them in the workplace.

  • Role of EQ at work.

  • Disagreeing constructively.

• Wrapping Up.

  • Parking Lot facilitation tool / Review.

  • Lessons learned and group discussion.

  • Actions Plan completion.

  • Workshop feedback.

Outcomes

Workshop participants will:

• Understand the benefit of raising their EQ.

• Gain an insight into EQ, what it is and how you can use it.

• Gain greater self-awareness, self-regulation and develop a clear understanding of interpersonal dynamics.

• Learn the core skills of healthy Emotional Intelligence.

• Understand how to manage your emotional reactions.

• Deal more effectively with difficult people and situations.

• Make smarter decisions.

• Bounce back quicker from tough times.

• Grow in empathy and the ability to connect with others.

• Increase stress tolerance.

• Build trust and team cohesiveness.

• Improve interpersonal communications professionally and effectively, in all situations.

• Practice effective engagement skills for organizational success.

Target Audience

This “Building Up Your Emotional Intelligence" workshop is designed for staff, supervisors, high potentials and executives who want to understand more about how emotions impact on people and how we choose the impact of our behaviour.

Duration

Two days.  The “Building Up Your Emotional Intelligence" workshop can be adapted to the needs / requirements of the organisation.

Investment

Your investment in “Building Up Your Emotional Intelligence" will pay off.  By combining proven methods with engaging activities, designed specifically for the business environment, you will enjoy a unique learning experience!   Please, contact us to discuss pricing to run this programme internally for your group or organisation.