Communication Skills
Overview
The “Communication Skills" workshop identifies the necessary ingredients of any conversation and how to get our message across, in a clear and coherent way. Participants will learn to be a better communicator, by exploring the communication process, by improving their verbal and non-verbal communication and by understanding how different communication styles affect their personal style.
"The single biggest problem in communication is the illusion that it has taken place."
Topics
Forms and Methods of Communication:
One way versus two way communication.
Process of communication.
Breakdown of communication.
Different communication methods and their effectiveness.
Presentation, exercises and group discussion.
Communication Styles:
Perceptions and filters.
Appreciating different communication styles.
Identifying your communication style and preference.
Adjusting to other communication styles.
Group practice sessions.
Non Verbal Communication:
Voice tone and projection.
First impressions and building rapport.
Body language.
Active listening.
Large group and small group exercises.
Action planning and reflection:
Individual reflection, action planning, communication skills exercise with co-coaching.
Course feedback.
Outcomes
Participants in the "Communication Skills" workshop, by the end of this course, will have:
Communicated their verbal message in a clear and engaging way for the recipient.
Selected the best methods of communication for those with different styles of communication to theirs.
Identified different styles of communication and demonstrated ways to adapt their communication style to create understanding and rapport with others.
Demonstrated body language and positive voice tone, appropriate to their verbal message.
Target Audience
This workshop is ideal for individuals wishing to develop their interpersonal skills and build rapport with others in the workplace.
This training is also helpful to people managing communication across teams and the organisation and also to those providing or selling a service to others.
Duration
One day.
Investment
Your investment in the “Communication Skills" workshop will pay off. By combining proven methods with engaging activities, designed specifically for the business environment, you will enjoy a unique learning experience! Please, contact us to discuss pricing to run this programme internally for your group or organisation.
