Conflict and Resilience

Overview

The “Conflict and Resilience" workshop brings techniques and tools to resolve conflict and spark personal resilience, so that team members can effectively utilise them when managing conflict situations in the workplace.

"Conflict is neither good or bad. Properly managed, it is absolutely vital."

Topics

• TKI - Thomas Kilmann Conflict Styles:

  • Different conflict styles and responses to them.

  • Recognising your favourite way of dealing with conflict.

  • Impact of different conflict styles.

  • Individual conflict questionnaire and reflection.

• Understanding and Managing Thoughts and Beliefs:

  • Beliefs and behaviours. Manage your self-talk.

  • Applying self-talk to conflict, confidence and stress.

  • Exercises and discussion.

• Preventing and Managing Conflict:

  • Facing challenging situations with assertiveness and empathy.

  • Practical work and exercises.

• Developing a Stress and Resilience skills:

  • Introduction to stress awareness.

  • Coping strategies and best practices.

  • Techniques to use before, during and after difficult conversations.

  • Team support and positivity, while working in a negative setting.

  • Practical work and exercises.

• Action planning and reflection: 

  • Individual reflection and action planning exercise, course feedback.

Outcomes

Participants in the "Conflict and Resilience" workshop, by the end of the course, will have: 

• Defined confrontation and their role in preventing and managing conflict in the workplace.

• Recognised their approach when facing conflict and adopted strategies to resolve it.

• Understood the relationship between thoughts and behaviours.

• Managed self-talk to remain positive and confident.

• Demonstrated how to handle challenging situations in a positive, assertive and empathetic way.

• Developed their own toolkit for managing stress and building resilience.

Target Audience

This “Conflict and Resilience" workshop gives team members the skills, knowledge and confidence to deal practically with conflict in the workplace.  It also provides them with tools to build resilience through conflict situations. 

Duration

One day.

Investment

Your investment in the “Conflict and Resilience" workshop will pay off.  By combining proven methods with engaging activities, designed specifically for the business environment, you will enjoy a unique learning experience!  Please contact us to discuss pricing to run this programme internally for your group or organisation.