Conflict Resolution Skills

Overview

This “Conflict Resolution Skills" workshop recommend conflict resolution techniques and strategies that managers and team leaders can use effectively when managing conflict in the workplace.

"To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want."

Topics

• Current strategies for handling conflict in the workplace:

  • Defining confrontation.

  • Identifying where you focus your attention and energy.

  • Role in managing conflict in the workplace.

  • Conflict resolution strategies.

  • Practical sessions.

• Conflict styles:

  • Thomas Kilmann conflict styles.

  • Different styles of conflict.

  • Recognising how you deal with conflict.

  • Impact of different conflict styles.

  • Individual questionnaire and reflection.

• Managing the conflict process:

  • Crosby's conflict process.

  • Different stages of the conflict process.

  • Conflict management strategies.

  • Individual reflection and exercises.

• Influencing and assertiveness styles:

  • Influencing wheel.

  • Non verbal elements of influencing.

  • How to state wants.

  • Using consequences.

  • Suggesting and proposing ideas.

  • Giving feedback.

  • Adapting to situations with integrity.

  • Exercises and practical work.

• Action planning and reflection:

  • Individual reflection and action planning exercise.

  • Course feedback.

Outcomes

The participants by the end of the workshops will have: 

• Defined confrontation and their role in managing conflict in the workplace.

• Recognised their style in influencing others and managing conflict and the  strategies to use to solve conflict successfully.

• Used their skills in solving conflict and confrontation.

• Identified a plan to apply and enhance their communication skills in the workplace to address conflict.

Target Audience

The “Conflict Resolution Skills" workshop equips managers with skills, knowledge and confidence to manage and solve effectively negative situations in the workplace in a clear, constructive and assertive way.

Duration

One day.

Investment

Your investment in the “Conflict Resolution Skills" workshop will pay off.  By combining proven methods with engaging activities, designed specifically for the business environment, you will enjoy a unique learning experience!  Please contact us to discuss pricing to run this programme internally for your group or organisation.