Kilmann Organizational Conflict Instrument (KOCI)
Assessing your primary organisational conflicts and how you approach these “systems conflicts” with your five conflict-handling modes
“The premier diagnostic tool for identifying the most self-defeating systems conflicts in your group or organisation”
How well do your needs and interests fit with your organisation’s goals and procedures? Asked a bit differently, are you in alignment with your organisation or…do you often find yourself at odds - in conflict - with what your organisation expects from you?
When your approach and preferences for doing your job nicely fit with your organisation’s systems and processes, you are more likely to feel empowered, in sync, supported, appreciated, and satisfied…which then inspires you to use your skills, knowledge, passion, and experience to achieve the organisation’s mission. However, if your preferred way of working is very different from what your job, boss, or group expects you to do, you are more likely to feel disengaged and dissatisfied—which will most likely impede your commitment and contributions to your organization.
Taking the Kilmann Organizational Conflict Instrument (KOCI) and examining your results (including the aggregate results for your work group and/or your entire organisation) will illuminate the most debilitating “system conflicts” between you and your organisation. And once these conflicts have been identified, as displayed by the SPOKES on the Quantum Wheel, you (and your organization) will then be able to consider the most effective ways to resolve such self-defeating conflicts for the benefit of all internal and external stakeholders. Specifically, those systems conflicts can be resolved by making effective use of one or more of the five conflict-handling modes (competing, collaborating, compromising, avoiding, and/or accommodating), as displayed on the TKI Conflict Model, which is positioned in the center or HUB of the Quantum Wheel.
Download a Sample Personalized KOCI Report (PDF)
Benefits of Taking the Kilmann Organizational Conflict Instrument
The first of its kind to quantify systems conflicts - The Kilmann Organizational Conflict Instrument (KOCI) allows you to discover which particular systems conflicts in your organisation are having the most negative impact on your performance and satisfaction. These systems conflicts cover the informal systems (culture, skills, teamwork), the formal systems (strategy-structure, reward systems) and the processes that flow within and across all these informal and formal systems (including the process of learning itself).
Discover your most significant systems conflicts - As a result of taking the KOCI, you'll find out which particular systems conflicts are HIGH, MEDIUM, and LOW in their negative impact on your performance and satisfaction. Often, the most negative systems conflicts are in the first three tracks, which constitute the informal organization (culture, skills, and teams). Without knowing this typical result, members won't have the opportunity to improve how they interact with others both inside and outside their group.
See the connection between your systems conflicts and your conflict modes - Besides identifying your most negative systems conflicts, the KOCI also assesses which of the five conflict-handling modes (competing, collaborating, compromising, avoiding, and accommodating) you might be using too much or too little in your attempts to address and resolve your most significant systems conflicts. Exactly HOW you resolve your systems conflicts determines the success of your organization.
The most knowledgeable expert at your disposal - KOCI integrates all of Dr. Kilmann's work on conflict management and change management so individuals, groups, and organizations can see their systems conflicts and then resolve them.
Download your personalized KOCI report - The KOCI online version takes less than 20 minutes to complete. Immediately afterwards, you can download a pdf file that displays a complete graphical presentation of all your scores, which also includes several detailed examples to help you interpret your results. Indeed, seeing your results on the Quantum Wheel provides a striking image of how your systems conflicts might be undermining your use of one or more conflict modes. You can also average the scores of your group or organization, which can be then used as a diagnostic tool for quantum transformation.
Taking the instrument six or nine months later - After you and your organization have attempted to resolve the most significant systems conflicts with the use of the most effective conflict modes, it will be most worthwhile for members to again take KOCI about six or nine months later to review the results of their efforts. After some version of the eight tracks has been implemented inside your group (or inside your entire organization), the previously HIGH systems conflicts usually become much less significant, while members also learn how to use each of the five conflict-handling modes more effectively.
Free with every purchase, receive Dr. Kilmann's one-hour video on the evolution and use of his new assessment tool.
